Book Flights with Confidence
To make it easy, we have entered into an arrangement with IGI insurance Company Limited, through Marcus Hearn as brokers, to pay up to GBP1500 (One thousand five hundred pounds sterling) in respect of each passenger whose scheduled air flights are necessarily and unavoidably cancelled prior to departure due to the bankruptcy or liquidation of any scheduled airline which has been designated by us as "Payment Protected".
These airlines are identified with the "Payments Protected" logo on our airline information pages, and are listed below. Booking a "Payments Protected" airline through Alternative Airlines costs you no extra, and guarantees that your fare will be fully refunded even if the airline goes bankrupt. In most cases if you were to book directly with these airlines your payment would be unprotected.
Which airlines are excluded?
There are two types of airline that currently we are unable to designate "Payment Protected":
(1) Low-cost airlines, where the costs of your flight tickets is paid directly to the airline and is not therefore covered by our insurance policy.
(2) Airlines which our insurance underwriters do not wish to cover in the event of financial failure. These include any airline which has filed for "bankruptcy protection" (equivalent to "Chapter 11" status in USA) as well as, as at 01st November 2008, Alitalia, Olympic Airlines and Air Zimbabwe.
Of course you may still book these non-protected airlines at your own risk, and customers paying with UK credit cards may be independently protected by their payment card issuer.
What if my Airline fails?
(1) If you’ve booked through us on a "Payments Protected" airline, just contact us and we will arrange a prompt refund of the fares, taxes, and service charges paid.
(2) If you’ve booked through us on an airline which is not "Payments Protected", and paid using a UK credit card, just contact your credit card issuers and request a full refund. Please also contact us and we will help you in any way we can to secure this payment as quickly as possible.
(3) If you’ve booked through us on a low cost carrier and used a debit or charge card, you will probably get nothing, but it is still worth claiming from the liquidators of the airline, please contact us and we will get their name and address for you.
This information is for your guidance only and whilst we will make every effort to keep it current it cannot be construed in anyway as representing anything other than our corporate opinion.
Airlines with "Payments Protected" include:
| ADRIA AIRWAYS ATLASJET AIRLINES AVIASECA | CHINA SOUTHERN LOT POLISH AIRLINES | MOLDOVAN AIRLINES MONTENEGRO AIRLINES MYANMAR AIRWAYS NEPAL AIRLINES OLT OMAN AVIATION OPEN SKIES (BA) OUR AIRLINE PACIFIC WINGS AIRLINES PAKISTAN INTERNATIONAL PHILIPPINE AIRLINES PLUNA PRECISION AIR PULKOVO AIRLINES QANTAS QATAR AIRWAYS ROSSIYA-RUSSIAN AIRLINES ROYAL AIR MAROC ROYAL BRUNEI AIRLINES ROYAL JORDANIAN AIRLINES RWANDAIR EXPRESS S7 AIRLINES SAMARA AIRLINES SANTA BARBARA AIRLINES SAS SCANDINAVIAN SAT AIRLINES SATA INTERNATIONAL SCOTAIRWAYS SEVERASTAL AIRCOMPANY SHANDONG AIRLINES SHANGHAI AIRLINES SHENZHEN AIRLINES SILK AIR SINGAPORE AIRLINES SKY AIRLINES SKYWAYS EXPRESS SKYWEST AIRLINES SOLOMON AIRLINES SOUTH AFRICAN AIR SRI LANKAN AIRLINES SPANAIR SUDAN AIRLINES SURINAM AIRWAYS SWSS INTL AIRLINES SYLT AIR SYRIAN AIRLINES TAAG-ANGOLA AIRLINES TACA AIRLINES TACA REGIONAL AIRLINES TAM BRAZILIAN AIRLINES TAM MERCOSUR TAP PORTUGAL TAROM ROMANIAN TATARSTAN AIRCOMPANY TRANSAERO AIRLINES TUNIS AIR TURKISH AIRLINES TWIN JET UNITED AIRLINES URAINE INT AIRLINES URAL AIRLINES US AIRWAYS UTAIR UZBEKISTAN AIRWAYS VIETNAM AIRLINES VIM AIRLINES VIRGIN ATLANTIC VIRGIN NIGERIA AIRWAYS VLADIVOSTOK AIR VLM AIRLINES VRG LINHAS AEREAS WELCOME AIR WINAIR XIAMEN AIRLINES YEMENIA-YEMEN AIRWAY |
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